Our Services

Full-spectrum compliance consulting for Australian childcare services and providers

From your first Service Approval application through to ongoing regulatory obligations, we provide practical, plain-language support at every stage without the excessive costs.

01

Approved Provider and Service Approval Applications

End-to-end support for organisations applying for Approved Provider and/or Service Approval status under the Education and Care Services National Law.

Legislation: Education and Care Services National Law

Obtaining Approved status is the gateway to operating an education and care service in Australia. The application process requires detailed documentation, fit and proper person assessments, and a demonstrated understanding of your obligations under the National Law and Regulations. We guide you through every step, from initial eligibility assessment through to submission and regulatory authority liaison. The two-step process starts with Provider Approval, followed by Service Approval.

What's included

  • Eligibility assessment and readiness review
  • Fit and proper person declaration support
  • Application documentation preparation
  • Regulatory authority liaison and correspondence
  • Post-approval obligations briefing

02

Compliance Audits

Structured audits against the National Quality Standards and National Regulations — before your regulatory authority does it for you.

Legislation: Education and Care Services National Regulations; National Quality Standard

Regulatory audits and assessment and rating visits can expose compliance gaps that carry serious consequences for your service approval. Our compliance audits systematically assess your service against all seven Quality Areas of the National Quality Standard, identify non-compliance, and produce a prioritised action plan with clear remediation steps.

What's included

  • Full NQS Quality Area assessment (QA1–QA7)
  • National Regulations compliance check
  • Documentation and record-keeping review
  • Staffing ratios and qualification verification
  • Written findings report with prioritised action plan

03

Policy Reviews

Review and redraft of mandatory policies and procedures to ensure alignment with current legislation, regulations, and ACECQA guidance.

Legislation: Education and Care Services National Regulations, Regulation 168

All Services and Approved Providers are required to maintain a suite of mandatory policies and procedures under the National Regulations. These must be current, accessible, and implemented in practice. We review your existing policy suite against current legislative requirements, identify gaps or outdated provisions, and redraft policies in plain language that your team can actually use.

What's included

  • Audit of existing policy suite against Regulation 168 requirements
  • Gap analysis and currency assessment
  • Plain-language policy redrafting
  • Implementation guidance for educators and staff
  • Scheduled review framework for ongoing currency

04

Ongoing Advisory

Retained advisory support for Services and Approved Providers navigating day-to-day compliance obligations and regulatory changes.

Legislation: Education and Care Services National Law; National Regulations (ongoing)

The regulatory landscape for education and care services changes regularly — legislative amendments, updated ACECQA guidance, and evolving regulatory authority expectations all require providers to stay current. Our ongoing advisory service gives you direct access to compliance expertise when you need it, without the cost of a full-time compliance officer.

What's included

  • Regulatory change monitoring and alerts
  • Ad hoc compliance queries and advice
  • Incident and complaint response support
  • Nominated Supervisor and Responsible Person guidance
  • Annual compliance health check

Our Process

How we work

1

Initial consultation

We start with a no-obligation conversation to understand your situation, service type, and compliance objectives.

2

Scope and proposal

We provide a clear written scope of work and fixed-fee proposal — no hourly billing surprises.

3

Engagement and delivery

We complete the agreed work, keeping you informed at each stage and flagging anything that requires your input.

4

Handover and support

Every engagement concludes with a written deliverable and a handover briefing so your team knows exactly what to do next.

Not sure which service you need?

Get in touch for a free, no-obligation initial consultation. We'll assess your situation and recommend the right approach.